RETURNS

To return a Lids & Tees product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number, simply email us at sales@lidsandteesllc.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return, and why you want to return it. Pictures and a full description must be provided for review before an exchange or return is approved. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned:

Many of the items we sell can be exchanged for store credit except custom-designed items. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be exchanged.

What cannot be returned:

• No returns will be accepted after 30 days of receipt of purchase.

• Items that are not in their original packaging cannot be returned.

• Items with noticeable wear cannot be returned.

• Items must be in like-new condition to be eligible for return.

Returns for exchange or store credit:

• Must be made within 30 days of receipt of purchase.

Shipping charges for products returned:

All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

TO RETURN YOUR ITEMS:

1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or store credit.

2. Write the RMA number in a conspicuous place on the outside of the return parcel.

3. Send the package to:

Lids & Tees - Returns 

128 W Main St 

Clarksville, TX 75426 

United States

 

ADDITIONAL INFORMATION FOR BULK ORDERS AND CUSTOM-DESIGNED ITEMS:

• Once designs are approved and ordered by customers, there are no exchanges.

• Customer credit or exchange will be given only for company defect-related issues.